Shipping and Delivery We ship items all around the world, we have offices in United States, UK, Germany, Australia and Hong Kong:
Orders to United States will be shipped out from our US's warehouse; Orders to Europe will be shipped out from our UK/Germany's warehouse; Orders to Australia will be shipped out from our Australia's warehouse; Orders to other countries will be shipped out from Hong Kong; ------------------------------
Processing Time Since most items on our website are handmade, which is made to order, please wait for 1-2 weeks for handmade production before the shipping. If you want to rush the order, please contact us before hand and we'll advice the time issue.
Shipping Methods & Shipping Fees Option 1. Standard shipping (7-15 Working days) - - USPS, Royal Mail, DE DHL Parcel, Global Mail etc. We provide standard free shipping for all orders totally under amount of $200.
Option 2. Expedited Shipping (2-7 Working days) - - USPS, FedEx, DHL Express, EMS etc. We offer free Express shipping for the orders price over $200. Please refer to the payment page to confirm the free express shipping info. We will offer free express shipping service automatically if your order price reaches our policy. Note: Once your order is shipped out, you will receive a tracking number by Email from us. If you don't receive it by any chance, please contact us at: email@example.com
About Custom Taxes: We shipping items from different countries, if you are in US, UK and Germany, the items will be tax free. If you are in other countries, we cannot guarantee the custom taxes, so buyers will be in charge of custom taxes (if needed).
Track Your Order After we send out your order, an automatic shipment email with the tracking number will be sent to the email address which you have used to place your order. In this email just get the tracking URL of the shipping courtier and tracking number, then you will see the latest update of your parcel. So please ensure you have given the right email address of yours so that you can receive the automatic shipment email from us, if you have not received the email in 3 days, you can just send us a email to firstname.lastname@example.org asking for the shipment information. At the same time, you can also login your account to get the tracking number if you have not received the shipment email. --------------------------------- Order Status: Processing: we have received the payment and the order has been sent to our fulfillment centers. Complete: complete means we have sent the dress but not means the customer has received the dress. Please Note that we are investing more technical resource to make our system powerful and giving better user experience, but it's step by step processes, if you have some troubles or problems with our system, please let us know.