Customize Your Own Jewelry & Get A Free Quote
1.Upload a Microsoft Word file containing a picture (jpg, png) of your design and the details/ facts of the piece of jewelry desired (examples of details include: the size & color ( DEF OR GHI) of the stone, the type of metal for the setting, and any other information you feel pertinent); refresh the page if "upload option " not appear
2.Add your design to your cart and click Checkout. Your total for the quote should be $0.Please make sure that the email address you provide is correct upon checkout;
3.Once you have submitted your customization quote request, our customization team will get back to you with a quote via the email you provided or via phone call within 24 hours.
Steps of Customization
1. Esdomera creates and sends the customer a CAD image within 48 hours, The customer must then confirm that the CAD image is to their liking, or request any adjustments. A free ring sizer to confirm the customer's size can be sent upon request.
2. Esdomeracreates and processes the jewelry (this usually takes 7-10 business days).
3. Esdomerasends pictures of the finished jewelry for the customer's final approval via email;
4.Esdomeraships the jewelry (shipping usually takes 3 - 5 business days),
5. The jewelry is received by the customer.
Shipping and Delivery:
The total shipping time for your order consists of two main components: the crafting time for the ring and the shipping time to your location.
Crafting Time:
- Tungsten/Damascus Steel Rings require 1-2 weeks for crafting.
- 10K/14K/18K Solid Gold Rings require 2-3 weeks for crafting.
- 925 Sterling Silver Rings typically take about 4 weeks to craft.
Shipping Time:
- For the United Kingdom and United States, shipping generally takes 5-7 business days.
- For Canada, Australia, and European countries, shipping usually takes 7-10 business days.
Rush Orders:
- Rush orders are available only for Gold Rings.
- The crafting time can be expedited to within 2 weeks.
- The shipping time for rush orders is reduced to 2-5 business days.
Please note that these times are estimates and can be subject to change based on various factors including order volume and the destination's customs processing times.
We strive to deliver your beautiful rings as quickly as possible while maintaining the highest quality in craftsmanship. If you have any questions regarding your order, feel free to contact our customer service team：service@esdomera.com
Return Policies:
- Returns or exchanges are accepted within 30 days of receiving your item
- Items must be in original, unworn condition with all documentation.
- Missing Moissanite certificates incur a 30% replacement fee.
- Modified, engraved, or resized items not returnable.
- Wear or damage prevents returns.
- Unauthorized/refused delivery packages not refunded.
- Original shipping costs not refunded (unless damaged/defective).
- ESDOMERA deducts shipping and gift packaging charges from refunds.
- clearance, select services, custom/engraved items, and custom-sized rings not returnable.
- Note: ESDOMERA may limit or restrict returns for misuse (e.g., excessive returns or fraud). Contact us :service@esdomera.com for the return address before shipping packages back.
- Jewelry Certification – GEMID Certification
- Rush Order – Priority production for your order and Express Shipping: Fedex,UPS,DHL etc.
- Gift Box-Use our upgraded branded gift box
