Normal FAQ
- United States and Canada: USPS, USPS Priority Mail Express(Additional charge of $30)
- Australia:Aramex AU and Australia Post
- United Kingdom: Royal Mail
- Norway and Switzerland: UPS
- EU countries: DHL, 4PX and FedEx
Delivery Time = Processing Time + Shipping Time
1.Regular orders:
Tungsten/Damascus Steel Rings: 1-2 weeks to process(some styles require 4 weeks of production time), and 5-7 business days for shipping.
10K/14K/18K Solid Gold Rings: 2-3 weeks to process, and 5-7 business days for shipping.
925 Sterling Silver Rings: 5-6 weeks to process, and 5-7 business days for shipping.
2.Rush Order:
Rush orders are available only for Solid Gold Rings.
The crafting time can be expedited to within 2 weeks.
The shipping time for rush orders is reduced to 2-5 business days.
Warranty: We offer 3 months free warranty for the whole ring/ jewelry.
Return: Returns or exchanges accepted within 30 days after receiving your item.
Please read this Warranty & Return Policy page for details.
Credit card, Paypal and Klarna(for installment payments)
Tungsten rings will not tarnish or turn your fingers green. Tungsten is a very corrosion-resistant metal with high hardness and oxidation resistance, which can well maintain its color and luster.
One of the common causes of green fingers is copper oxidation, which does not exist in tungsten rings because it does not contain copper. In addition, tungsten rings are also highly scratch-resistant and not easy to wear, so they are suitable for long-term wear.
Due to the inherent properties of silver, they may naturally tarnish and oxidize over time.
Yes. Our 10k, 14k and 18k white/rose/yellow solid gold rings are real gold and can be tested at your local jewelry testing facility.
10k gold contains 41.7% pure gold and other alloys (such as silver,copper,nickel). 14k gold contains 58.3% pure gold and other alloys(such as silver,copper,nickel).18k gold contains 75% pure gold and other al loys(such as silver,copper,nickel).
Lab grown diamonds are also a type of diamond. It has the same chemical composition and physical structure as a natural diamond, and has a high clarity at a low price.
Before Ordering
Yes, of course. Please visit Custom Order for details.
Yes, absolutely. Please email us with details and get a quote via service@esdomera.com.
We can customize or recommend the wedding band for you, please contact us and send us the image of your engagement ring via service@esdomera.com.
It's best to go to your local jewelry store to get measured, or you can refer to our ring sizing guide.
Most rings can be made in larger or smaller sizes. Ask customer service for details by sending a link or picture of the product via service@esdomera.com.
Don't worry, if you can not apply the discount code when you checkout, please let us know by email and we will assist you (discounts not available on custom order).
Yes. Couple rings and women rings come with a free ring box. Men’s ring comes with a transparent jewelry box. And we also provide a paid exquisite gift package, Link : Gift Box—Branded gift box
Rush Order Service is a service for a fee($40) to prioritize and expedite your order. Our solid gold is made to order. Typically, it takes 2-3 weeks to make a normal order while 1-2 weeks to craft a rush order.
After Ordering
All items will be sent to production within 24 hours after we receive the payment. Each item is customized based on your own preference. Therefore, normal items cancellations after that time will incur a 30% material and processing fee. Customized items and the rings with custom sizes will not be accepted for cancellation after 24 hours. Make sure to verify the items you are ordering and your shipping information prior to placing your order. And we cannot cancel the order if the product is already shipped out.
Returns or exchanges accepted within 30 days after receiving your item. Please read this Warranty & Return Policy page for details.
Please contact us via service@esdomera.com.
It is highly recommended that you double-confirm the ring size and metal type you purchased. If you're not sure for that, you can get it measured in a local jewelry store or read the ring size guide.
We can resize it for an extra fee, please contact us via service@esdomera.com.
It is highly recommended that you double-confirm the ring size and metal type you purchased. If you're not sure for that, you can get it measured in a local jewelry store or read the ring size guide.
Once your order has been shipped, you will receive an email with tracking number.
Please note that you will not receive tracking number until your order is processed and shipped. Additional shipping delays may occur due to high order volume.
Yes. As long as the item has not yet been shipped, we can manually change the shipping address. Please contact us via service@esdomera.com.
This could be due to the package being pre-marked as delivered. Or, your shipping company may have hidden the package to prevent damage or theft. Check between your front doors and talk to your family and neighbors. If you still can't find your order, contact your shipping company and state your tracking number.
This is normal. Please allow one to three days for tracking information to be updated. If it is not updated for a long time, please feel free to contact us.