Contact Us

We're Here to Help

Have a question about your order, need help choosing a ring size, or want to start a custom jewelry project? Our team is here. We aim to respond to every inquiry within 24–48 business hours — typically much sooner.

Get in Touch

Email — Fastest Response

service@esdomera.com

Available Monday – Friday

We reply within 24–48 hours

Response Hours

Monday – Friday

New York: 9:00 AM – 6:00 PM (ET)

London: 2:00 PM – 11:00 PM (GMT)

Sydney: 1:00 AM – 10:00 AM (AEST)

Head Office Address

Flat/Rm A17, 29/F, Legend Tower, No. 7 Shing Yip Street, Kwun Tong, Hong Kong

Phone: +86 159 8676 4033

How Can We Help You?

Order Status & Tracking

Share your order number and we'll give you an instant production or shipping update.

Ring Sizing Help

Not sure of your size? We'll walk you through measuring at home or recommend a local sizing service.

Custom Design Requests

Have a unique idea? Send us reference images and we'll put together a professional design brief.

Returns & Exchanges

For non-custom items within 30 days of delivery — just email us to get the process started.

Engraving & Personalization

Questions about character limits, font options, or what can be engraved on your piece.

Wholesale & Partnerships

Esdomera works with boutiques worldwide. Send us your business details and we'll be in touch.

Frequently Asked Questions

What is your response time? ▼

We respond to all emails and contact form submissions within 24–48 business hours, Monday through Friday. During peak periods — Valentine's Day, Christmas, and major sale events — please allow up to 72 hours. We monitor service@esdomera.com every business day without exception.

Do you offer live chat or phone support? ▼

We currently handle all customer support via email. This allows our team to give each inquiry the careful, thorough attention it deserves — rather than rushed phone responses. For urgent matters (e.g., incorrect address on a just-placed order), please mark your email subject line as URGENT.

Can I visit a showroom or pick up my order in person? ▼

Esdomera is an online-only retailer. We do not operate physical showrooms. All orders are shipped directly from our fulfillment centers in the US, UK, Germany, or Australia. We offer detailed 360° ring videos and a 30-day return policy so you can shop with confidence.

I need my order urgently — can you rush it? ▼

Rush production may be possible depending on workshop capacity. Email us at service@esdomera.com before placing your order with your required delivery date. We'll confirm if we can prioritize your piece.

I received a damaged or incorrect item — what do I do? ▼

Please email service@esdomera.com within 7 days of delivery with your order number and a photo of the item. We will arrange a replacement or full refund.

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Ring

When i took my ring out My ring left lose on my finger and the center of the ring it has spots in it . Im concern

Please feel free to contact us via email so we can look into it and assist you further.

Men’s Engagement Ring

I ordered the men’s peridot tungsten ring for my fiancé for his wedding ring and we absolutely loved it! It looks just like the picture, fits nicely and even shipped and arrived early!

Wanderful

These rings were wonderful.

Trotz Umbestellung immer noch falsche Größe

Trotz ausmessen mit Ringmaßband falsche Größe. Andere Ringe von anderen Anbietern in dieser Größe passen perfekt. Haben den Ring dann noch einmal kleiner bestellt in der Hoffnung das dieser dann passt, trotzdem weiterhin viel zu groß. Leider würde bei einer erneuten Bestellung der Ring nicht mehr rechtzeitig zu unserer Hochzeit ankommen wofür er gedacht ist.
Sonst ist der Ring wunderschön, weshalb wir ihn trotzdem behalten und anderweitig versuchen werden ihn anpassen zu lassen. würde fast schon sagen schöner als auf den Bildern. Nur würde sich für mich persönlich bei solch einem schmalen Ring in Zukunft keine Gravur mehr lohnen da diese mit dem bloßen Auge kaum zu erkennen ist, zu lesen gar nicht.

Our rings are made according to standard US sizes. We are sorry that the size did not fit, and we hope that the adjustment goes well and that you are still satisfied.
For the engraving, the space on such a narrow ring is unfortunately limited, so it can only be small. Thank you for your feedback – we will take it seriously and continue to improve.

Lovely!!

So so happy with our wedding rings!! Im completly in love!! 🥰 Esdomera is the perfect jewlery, they're so kind, and fast, and they have the most beautiful designs I've ever see.

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