Shipping and Delivery
Shipping and Delivery
We ship items all around the world, we have warehouse in United States, UK, Germany, Australia and Hong Kong:
Orders to United States will be shipped out from our US's warehouse;
Orders to Europe will be shipped out from our UK/Germany's warehouse;
Orders to Australia will be shipped out from our Australia's warehouse;
Orders to other countries will be shipped out from Hong Kong;
Since most items on our website are handmade, which is made to order, please wait for 7-14 workdays for handmade production before the shipping. If you want to rush the order, please contact us before hand and we'll advice the time issue.
Shipping Methods & Shipping Fees
Option 1. Standard shipping (7-15 Working days) - - USPS, Royal Mail, DE DHL Parcel, Global Mail etc.
We provide standard free shipping for all orders.
Please refer to the payment page to confirm the free express shipping info. We will offer free express shipping service automatically if your order price reaches our policy.
Note: Once your order is shipped out, you will receive a tracking number by Email from us. If you don't receive it by any chance, please contact us at: email@example.com
Option 2. Expedited Shipping (2-7 Working days) - - USPS, FedEx, DHL Express, EMS etc.
In addition to standard express, we also offer expedited express. Please go to the payment page to select the courier method. The expedited delivery fee for customers in the United States is $20. Expedited shipping costs $30 for all areas except the US.
Note: Once your order is shipped out, you will receive a tracking number by Email from us. If you don't receive it by any chance, please contact us.You will receive an email confirmation once your item ships at: firstname.lastname@example.org
***SPECIAL NOTE ABOUT EXPEDITED DELIVERY: For Made-to-Order items, choosing expedited shipping will not affect the time that it takes to create your jewelry. It will still take up to 7-14 working days to make and ship your jewelry. Then it will ship via expedited shipping.
We require a signature for delivery of all orders.
We will ship only to a physical business or home address. We do not ship to P.O. box addresses.
Risk of loss and title of the item passes to you, the customer, upon our delivery to the carrier.
We are not responsible for shipping delays due to inclement weather, carrier delays, or incorrect address information.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please contact us at email@example.com as soon as you place your order.
About Custom Taxes:
We shipping items for all countries, and customers around the world will be tax free.
Track Your Order
After we send out your order, an automatic shipment email with the tracking number will be sent to the email address which you have used to place your order.
In this email just get the tracking URL of the shipping courtier and tracking number, then you will see the latest update of your parcel.
So please ensure you have given the right email address of yours so that you can receive the automatic shipment email from us, if you have not received the email in 3 days, you can just send us a email to firstname.lastname@example.org asking for the shipment information.
At the same time, you can also login your account to get the tracking number if you have not received the shipment email.
Processing: we have received the payment and the order has been sent to our fulfillment centers.
Complete: complete means we have sent the dress but not means the customer has received the dress.
Please Note that we are investing more technical resource to make our system powerful and giving better user experience, but it's step by step processes, if you have some troubles or problems with our system, please let us know.