We offer lifetime warranty for the Moissanite center stone, and 3 months free warranty for the whole ring/ jewelry. For orders over 3 months, when items needed to be repaired, we can offer free side stones so that you can have it fixed in local jewelry store,You need to bear the shipping cost of the side stones. Customers in the United States will charge a shipping fee of $20, and the shipping time is 2-7 working days. For other areas outside the United States, we will charge a shipping fee of $30, and the shipping time is 2-7 working days. Or you can send the ring/ jewelry back to us to fix, we'll charge for the repairment and handeling accordingly, and you need to bear the shipping cost yourself.
All made-to-order items will be sent to production within 5 hours after we receive the payment. Each made-to-order item is customized based on your own preference. Therefore, any cancellations after that time will incur a 30% material and processing fee. Make sure to verify the items you are ordering and your shipping information prior to placing your order. Customized or engraved items and the rings with custom sizes will not be accepted for cancellation after 24 hours. And we cannot cancel the order if the product is already shipped out.
Returns or exchanges accepted within 30 days after receiving your item
- All returned products must be in their original, unworn condition and accompanied by all original documentation that was provided with the purchase.
- Returns without the Moissanite certificate (where applicable) are subject to 30% of your order for a replacement fee for each missing card.
- Items that have been modified, engraved, or resized by a company other than ESDOMERA may not be returned.
- Returns showing signs of wear or have been damaged in any way will not be accepted for return.
- Packages without a authorization or packages that were refused for delivery will not be accepted for refund.
- Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.
- ESDOMERA will deduct the shipping fee (this is the shipping fee we sent out to you, it varies depending on the country), and gift packaging charges ($20) from the refund.
- International orders, clearance, select services and other items are not covered under our normal returns and guarantees policy.
- Customized or engraved items and the rings with custom sizes will not be accepted for return.
PLEASE NOTE: ESDOMERA reserves the right to limit purchase activity or place limitations on returns if we have reason to suspect misuse of our generous returns policy (such as excessive returns, reseller activity, or fraud).
Note: We have different warehouses, please contact us for return address before shipping the packages back.
How To Return An Order
Get The Nearest Return Address
Contact us at email@example.com to the nearest return address. Our Customer Service Representative will get back to you within 24 hours and will send the return address via email.
After we have provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund.
NOTE: PLEASE DO NOT SEND YOUR RETURN TO THE ADDRESS ON YOUR PACKAGE. THAT IS NOT OUR RETURN ADDRESS AND WILL AFFECT THE PROCESSING OF YOUR RETURN.
Prepare Your Return
- Include all original packaging and accompanying materials, including complimentary gift, the packing slip and any certificates (otherwise 30% of your order for replacement fee per certificate will be charged).
- Enclose your item(s) inside the original jewelry box. For your convenience, we recommend using the original packaging from your order.
- Write your Order Number (order number starts with #ESxxxx) on the outside of the package you are returning.
- For security reasons, please refrain from writing jewelry, diamonds or other related words anywhere on the package.
If you need to return an item, you need to write the Order Number clearly on the label or the outside of the box. We cannot proceed with your request unless the Order Number is present and clear on your package and you have provided us with a tracking number via email at firstname.lastname@example.org
Ship Your Return
Drop off your package at the local post office. Obtain a receipt to confirm that the item has been shipped as this receipt will act as proof of insurance. And send the tracking number or the receipt to email@example.com
ESDOMERA is not responsible for items lost or damaged during the shipping process.
Receipt and Inspection
Once we receive the returned order, our Quality Assurance team will inspect and verify the condition of the returned item. Inspection time may take up to three (3) business days. Once the inspection is complete, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.Usually it may take 1-3 working days.
Refunds will be issued via the original payment method.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Please contact our Customer service at email@example.com to get the return address.