Customize A Cad Image Your Own Jewelry
1.Upload a Microsoft Word file containing a picture (jpg, png) of your design and the details/ facts of the piece of jewelry desired (examples of details include: the size & color ( DEF OR GHI) of the stone, the type of metal for the setting, and any other information you feel pertinent); refresh the page if "upload option " not appear
2.Add your design to your cart and click Checkout. Your total for the quote should be $0.Please make sure that the email address you provide is correct upon checkout;
3.Once you have submitted your customization quote request, our customization team will get back to you with a quote via the email you provided or via phone call within 24 hours.
Steps of Customization
1. Esdomera creates and sends the customer a CAD image within 48 hours, The customer must then confirm that the CAD image is to their liking, or request any adjustments. A free ring sizer to confirm the customer's size can be sent upon request.
2. Esdomeracreates and processes the jewelry (this usually takes 7-10 business days).
3. Esdomerasends pictures of the finished jewelry for the customer's final approval via email;
4.Esdomeraships the jewelry (shipping usually takes 3 - 5 business days),
5. The jewelry is received by the customer.
Shipping and Delivery:
The total shipping time for your order consists of two main components: the crafting time for the ring and the shipping time to your location.
Crafting Time:
- Tungsten/Damascus Steel Rings require 1-3 weeks for crafting
(some styles require 10-13 weeks of production time). - 10K/14K/18K Solid Gold Rings require 2-3 weeks for crafting.
- 925 Sterling Silver Rings typically take about 3-4 weeks to craft.
Shipping Time:
- For the United Kingdom and United States, shipping generally takes 5-7 business days.
- For Canada, Australia, and European countries, shipping usually takes 7-10 business days.
Rush Orders:
- Rush orders are available only for Gold Rings.
- The crafting time can be expedited to approximately 2 weeks.
Please note that these times are estimates and can be subject to change based on various factors including order volume and the destination's customs processing times.
We strive to deliver your beautiful rings as quickly as possible while maintaining the highest quality in craftsmanship. If you have any questions regarding your order, feel free to contact our customer service team：service@esdomera.com
Return Policies
- As each ring/jewelry piece is handmade, a restocking fee of 10% will apply for returns due to personal reasons. For high-value items, additional restocking fees may apply.
- We offer a 30-day return guarantee. Please contact us for the return address and send back the item within 7 days.
- All returned products must be in their original, unworn condition and accompanied by all original documentation that was provided with the purchase.
- Returns without the Moissanite certificate (where applicable) are subject to 30% of your order for a replacement fee for each missing card.
- Items that have been modified by a company other than ESDOMERA may not be returned.
- Returns showing signs of wear or have been damaged in any way will not be accepted for return.
- Packages without a authorization or packages that were refused for delivery will not be accepted for refund.
- Returning the item without contacting us beforehand may result in the package being untrackable or lost. In such cases, a refund cannot be processed, or the customer may bear the risk.
- Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damaged, defective, or incorrect item.
- Clearance, select services are not covered under our normal returns and guarantees policy.
- Refunds will be processed within 2–7 business days after we receive the returned item, minus engraving fees, shipping, packaging, rush fees, and any other applicable charges.
- Customized items and the rings with custom sizes will not be accepted for return.
- If multiple items are purchased for try-on purposes and only a portion is kept, a 20% service fee will be charged based on the total order amount to cover the cost of the try-on service.
- Please note: Customized items are non-refundable.
PLEASE NOTE: ESDOMERA reserves the right to limit purchase activity or place limitations on returns if we have reason to suspect misuse of our generous returns policy (such as excessive returns, reseller activity, or fraud).
Gift Box-Use our upgraded branded gift box
