Shipping and Delivery:
The total shipping time for your order consists of two main components: the crafting time for the ring and the shipping time to your location.
Crafting Time:
- Tungsten/Damascus Steel Rings require 1-2 weeks for crafting.
- 10K/14K/18K Solid Gold Rings require 2-3 weeks for crafting.
- 925 Sterling Silver Rings typically take about 4 weeks to craft.
Shipping Time:
- For the United Kingdom and United States, shipping generally takes 5-7 business days.
- For Canada, Australia, and European countries, shipping usually takes 7-10 business days.
Rush Orders:
- Rush orders are available only for Gold Rings.
- The crafting time can be expedited to within 2 weeks.
- The shipping time for rush orders is reduced to 2-5 business days.
Please note that these times are estimates and can be subject to change based on various factors including order volume and the destination's customs processing times.
We strive to deliver your beautiful rings as quickly as possible while maintaining the highest quality in craftsmanship. If you have any questions regarding your order, feel free to contact our customer service team：service@esdomera.com
Return Policies:
- Returns or exchanges are accepted within 30 days of receiving your item
- Items must be in original, unworn condition with all documentation.
- Missing Moissanite certificates incur a 30% replacement fee.
- Modified, engraved, or resized items not returnable.
- Wear or damage prevents returns.
- Unauthorized/refused delivery packages not refunded.
- Original shipping costs not refunded (unless damaged/defective).
- ESDOMERA deducts shipping and gift packaging charges from refunds.
- clearance, select services, custom/engraved items, and custom-sized rings not returnable.
- Note: ESDOMERA may limit or restrict returns for misuse (e.g., excessive returns or fraud). Contact us :service@esdomera.com for the return address before shipping packages back.
